Q: How much time does delivery take? A: Orders are typically delivered within 2–4 working days in major cities and 3–6 working days for other areas in Pakistan.
Q: Are there any delivery charges? A: We offer free delivery on all orders nationwide.
Q: Can I return a product if I don’t like it? A: We do not accept returns or exchanges unless the product received is damaged.
Q: What if I receive a damaged item? A: If you receive a damaged product, please contact us within 24 hours of receiving your order. We will arrange a replacement after verification.
PRODUCTS
Q: Are your products genuine? A: Yes. All our products are 100% genuine and sourced directly from authorized dealers and distributors.
Q: Do your watches come in boxes? A: Yes, all watches are delivered in their original brand packaging with necessary documents (if applicable).
Q: Can you show original pictures of the product before confirming the order? A: Absolutely. We can share real, unedited pictures of the product on request before you confirm your purchase.
Q: What brands of watches does Musa Watches carry? A: We deal in a wide range of luxury and premium brands. For a complete list, please contact us or visit our store.
ORDERS & CHANGES
Q: Can I cancel my order if I change my mind? A: Yes, you can cancel your order before it is shipped by contacting our customer service team.
Q: Can I exchange an item if I don’t like it? A: We only allow exchanges if the item received is damaged.
Q: How do I know if my order is confirmed? A: Once you place an order, you will receive an order confirmation message or email from us with all details.
